Easy Returns, Exchange & Cancellations
Cancellations Policy
In case of any discrepancy, we have the right to cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information of the customer for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.
Once you place the order, it can be cancelled from your end before the product is dispatched. On receiving the cancellation request for ready for shipping product, we make sure to refund the amount through the same mode of payment within 10 working days. In case of cancellation pre-dispatch cancellation fees of 2% will be levied and balance 98% will be refunded back to the account. Gold coin order cancellation is not allowed under any circumstance.
We don’t accept cancellation for Smart Buy (make to order) or customised jewellery products. In case customer wants the money back or wants to exchange it with other product(s), making charges, stone charges and GST of the ordered product will be deducted from the payment and balance will be refunded back to customer account within 10 working days or will be adjusted against the exchanged product(s).6
If in case the amount is deducted from customers account and the transaction has failed, the same will be refunded back to your account within 72 hours.
What is Easy Returns and Exchange Policy for product purchased on www.shealuxejewels.com?
To ensure you are confident about your purchase, we have an Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from Shea Luxe Jewels LLP Should you have any problem with the jewellery piece, you can choose to return it back and claim refund or exchange within the policy time frame.
Policy
For products purchased online through www.shealuxejewels.com refund/ exchange / return shall be entertained through www.shealuxejewels.com and shall not be entertained at any other Shea Luxe Showroom Duration: Easy return and exchange policy timeline is 7 days from the date of delivery. In case of any damage, the refund amount will be adjusted.
Refund Policy:
For Gold Jewellery – 100% exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.
For Diamond Jewellery – 100% refund/exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.
What is the procedure for availing this Policy?
Call us on 767-7670-767 or email us at Info@shealuxejewels.com and place your exchange/ return request. Secure your product with the original invoice, certificate(s), jewellery box, etc. Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product. Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange. We are fully committed to ensure that you are 100% confident and satisfied with your purchase. Therefore, we give you the flexibility of further exchanging the jewellery piece selected by you (and already exchanged once), within a period of 5 days from receiving the new jewellery piece by you. All subsequent requests will be taken under lifetime buyback policy.
Please note that products purchased at Shea Luxe Jewels LLP online cannot be returned or exchanged at Shea Luxe Jewels LLP showroom.
Are there any charges for shipping the product?
We offer one time FREE return shipping (within India) within the Easy Returns and Exchange Policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the Customer.
What if the product gets damaged?
The product should be in new condition and damaged/ worn-out products will not be accepted under the Easy Returns and Exchange Policy.
What are the conditions for the Policy?
Items that have been reworked by third party jeweller, customized designs or pieces with personalized engraving cannot be returned or exchanged.
The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.
The policy is applicable for orders delivered within India only.
Our products are also available at marketplaces like Amazon.in, TataCliq.com and Flipkart.com. Our products sold at these websites are governed by Return and Exchange policies of these respective websites and any Return/Exchange related requests in such cases will have to be routed through them. Shea Luxe Jewels LLP will not be able to directly process Easy Returns and Exchange in such cases.
What is Lifetime Exchange and Buy-Back Policy?
In case you have a change of heart and wish to return the product to us after the expiry of Easy Returns and Exchange Policy, we’ll happily exchange it for you or offer you a refund on the basis of the policy detail below.
We Offer:
For Diamond Jewellery – 80% of the invoice value excluding GST charges.
For Gold Jewellery – 97% of the current value of gold, calculated based on current gold price. (Gold rate X Gold Wt). No making charges/ stamping charges/ design charges will be paid.
In all cases, the current material value of diamonds and gemstones and the current rate of gold will be decided at the sole discretion of Shea Luxe Jewels LLP. Please also note that we will deduct value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case.
What is the procedure for availing this Policy?
You can get in touch with us on 767-7670-767 at info@shealuxejewels.com
What are the conditions for the Policy?
The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing request. The shipping cost and the cost of such certification shall be borne by the customer.
The customer will be responsible for shipping the product to Shea Luxe Jewels LLP Boutique. Shea Luxe can help the customer in connecting with reputed courier partners for the shipping purposes.
Products purchased at Shea Luxe Jewels LLP cannot be returned or exchanged at Shea Luxe Jewels LLP or any partner brand showrooms.
The product should be original and accompanied with the Original Product Certificate and Original/Copy of Invoice.
Customers can either call our Customer Care team at 767-7670-767 or email at Info@shealuxejewels.com.
We offer cleaning & polishing services, stone tightening and other repair services which enhance the life of the jewellery that suffers the daily wear and tear.
Warranty service rendered is not chargeable however, the Customer will have to bear the cost of any extra material (Gold or Diamond), if applicable, required to complete the service request.
The shipping charges (to and fro) shall be borne by the Customer. The customer will be responsible for shipping the product to Shea Luxe Jewels LLP premises. Shea Luxe Jewels LLP can help customer in connecting with reputed courier partners for the shipping purposes.
The policy is deemed void if any other third party jeweller has worked on it.
We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at Shea Luxe Jewels LLP is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep.
We offer FREE shipping on every order within India.
We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt at the time of delivery, the recipient must provide valid photo ID proof to collect the product.